Returns & Exchanges

At Charlotte Luxury, we strive for perfection in every piece; however, if you are not completely satisfied, we offer complimentary returns on all eligible items within 14 days of delivery. Please ensure that all items are returned in their original, unworn condition with all designer tags and security seals intact.

1

Initiate Your Request

Log into your account or use our guest portal to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.

2

Prepare Your Package

Carefully place the items in their original designer packaging and shipping box, ensuring the pre-paid luxury courier label is securely attached to the exterior.

3

Complimentary Collection

Schedule a private courier pickup at your convenience or drop off your package at any authorized premium shipping boutique.

4

Inspection and Refund

Once our specialists have authenticated the condition of your return, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing