Frequently Asked Questions
Everything you need to know about your Charlotte Luxury experience.
How do I know the luxury items are authentic?
At Charlotte Luxury, authenticity is our hallmark. Every piece in our collection undergoes a rigorous multi-point inspection by our in-house experts and is accompanied by a certificate of authenticity.
What is your shipping policy for high-value orders?
We offer complimentary, fully insured express shipping on all orders. Your package will require a signature upon delivery to ensure your luxury items arrive safely at your doorstep.
Can I return a product if it doesn't fit?
Yes, we offer a 14-day boutique return policy. Items must be returned in their original, unworn condition with all security tags and designer packaging intact.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and specialized luxury financing options through Affirm for eligible customers.
Do you offer international shipping?
Charlotte Luxury ships to over 50 countries worldwide. International duties and taxes are calculated at checkout so there are no hidden fees upon delivery.
How should I care for my luxury garments?
Each item comes with specific care instructions on the inner label. For high-end fabrics like silk and cashmere, we recommend professional dry cleaning to maintain the garment's integrity.